Refund policy

Refund Policy - SR Foods

1. Introduction

Thank you for shopping at SR Foods! We want you to be completely satisfied with your purchase. If you're not happy with your order, our refund policy outlines the conditions and process for returning items and obtaining a refund.

2. Eligibility for Refunds

Refunds will be issued under the following conditions:

  • The product must be returned in its original, unused, and unopened condition.
  • The refund request must be made within 7 days from the date of delivery.
  • For perishable items such as fresh food, we do not accept returns unless the product is defective or damaged upon delivery.
  • Products that are damaged due to misuse, negligence, or improper handling by the customer are not eligible for refunds.

3. Non-Refundable Items

We cannot issue refunds for the following items:

  • Perishable items (unless damaged or defective)
  • Opened or used products
  • Items purchased through third-party promotions or special offers
  • Products not returned within the specified time frame

4. How to Request a Refund

To request a refund, please follow these steps:

  1. Contact our customer support team at .
  2. Provide your order number, product details, and reason for the refund request.
  3. For eligible returns, our team will provide you with instructions on how to return the item.

5. Refund Processing

Once we receive the returned item and verify its condition, we will process your refund. Refunds will be credited to the original payment method within 7-10 business days. We have a 7-day return policy, meaning you have 7 days after receiving your item to request a return. All approved exchanges and replacements will be completed within 15 business working days.

6. Exchange Option

If you prefer to exchange the item rather than receive a refund, please contact our customer support team. We will provide details on how to exchange the product, subject to availability and eligibility.

7. Shipping Costs & Delivery Times

Orders are dispatched within 3-5 working days. Most orders are delivered within 5 to 10 working days. Delivery of all orders will be duly done to the address you mentioned at the time of placing the order. Please note, shipping costs for returns (unless due to damaged/defective items) are generally the responsibility of the customer.

8. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We may request photos of the damage and other relevant details. If the item is confirmed to be defective or damaged, we will offer a full refund or replacement, including shipping costs.

9. Changes to this Refund Policy

SR Foods reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on this page with the updated date. By continuing to use our services after the changes, you accept the modified policy.

10. Contact Us

If you have any questions about our Refund Policy or need assistance with a return or refund, please reach out to us: